BTI's Clientopia model identifies the ideal state of a client relationship.
The Clientopia model describes the achievement of two undeniable milestones in the relationship between a client and a service provider:
- First, the service provider is the single firm capturing the greatest share of client spending
- Second, that same provider also has the honor of being the first firm recommended by the client
BTI defines the metrics to drive your Clientopia relationships. See the inextricable link between the Clientopia model and your firm’s financial performance and growth. Learn more about the Clientopia model and how you can use it to support your firm’s:
- Business development and sales
- Growth strategies
- Value delivery
- Client satisfaction rates
- Client loyalty and allegiance
BTI builds on our independent national research and provides you with in-depth financial analysis and benchmarking against more than 300 professional services firms to help your firm measure your current level of Clientopia relationships through:
- Custom client satisfaction research
- Data-driven market analysis and projections
- Personalized customer loyalty surveys
- Market awareness and branding studies
- Benchmarking studies comparing your performance to competitors
- Consulting to make your organization client-centric
- Training to ensure you perform to a Clientopia relationship standard
Our exclusive webinar, BTI’s World-Class Client Feedback, provides you with best practices and tools to train your staff on how to achieve Clientopia relationships with your clients. Click here to view our most recent webinar now.
If you would like more information regarding Clientopia relationships or The BTI Consulting Group’s services and research, please call Michael B. Rynowecer at +1 617 439 0333 or email at mrynowecer@bticonsulting.com.